Frequently asked questions.

You can book online up to 30 minutes before pickup. Same-day bookings are possible during service hours, 07:00–22:00. A last-minute fee may apply and will be shown before you confirm. If you need child seats, request them and book earlier. They are free, but availability cannot be guaranteed for last-minute bookings or if not requested in advance.

There will be no cancellation fee if the reservation is canceled at least 24h in advance. Beyond this, you will be charged 100% of the total sum.

You can modify or cancel your transfer by sending us an email with your reservation number to [email protected] .

Your confirmation is sent by email once your booking has been completed successfully. Check your spam or junk folder. If you cannot find it, contact our team so we can check your booking.

Yes, you can book online for today if pickup is at least 30 minutes from now and falls between 07:00 and 22:00. Same-day bookings depend on availability, and a last-minute surcharge may apply; any surcharge is shown before you confirm. If we cannot confirm your booking, we’ll notify you promptly and offer an alternative or a full refund. Child seats cannot be guaranteed for last-minute bookings.

At the airport, meet your driver in the arrivals hall, between columns 3 and 4, in front of the Paul Express coffee shop. Your driver will carry a sign with your booking name. At a hotel or villa, meet at the main entrance or reception, or as close as possible. At the Port of Palma, meet at the exit of the Maritime Terminal where your cruise or ferry docked. Any change of meeting point must be confirmed in writing.

No, in order to protect the environment, all that is needed is some form of identification. In the worst case scenario, you will be asked to show the confirmation email sent to you upon your reservation.

If you cannot find your driver at the meeting point or pickup location, wait a few minutes, as minor delays may occur. Contact us immediately using the details in your booking confirmation. Phone: +34 871 15 38 66. WhatsApp: +34 871 15 36 69. Do not leave the meeting point without contacting us.

Let us know about the change and wait for our written confirmation by email, SMS or WhatsApp. A new pickup point is not agreed until the change has been confirmed.

We track flights arriving in Palma. One hour of waiting time is included from the actual landing time. If your flight is delayed, we add that delay to the included waiting time, up to a maximum of two hours after landing. Let us know about any significant changes or a change to your flight number. Beyond the included time, waiting costs €60 per hour, charged proportionally, and a new booking may be required, subject to availability.

At Palma Airport, your driver waits in the arrivals hall, between columns 3 and 4, in front of the Paul Express coffee shop. They carry a name sign showing the booking name, unless you and the driver have agreed another meeting point. Free waiting is up to 1 hour after actual landing, extended to a maximum of 2 hours after landing if delayed. If you cannot find the driver, stay at the meeting point and contact us immediately: call +34 871 15 38 66 or WhatsApp +34 871 15 36 69.

No, we cannot collect you if your flight lands after 22:00, because our service operates every day from 07:00 to 22:00. You can use the official taxi rank outside the PMI arrivals hall; see typical taxi fares. If you spend the night near the airport, you can book a transfer with us for the next morning from 07:00.

Your return pickup is worked back from departure, using a default airport margin of 2 hours 30 minutes and the drive time. The minimum margin is 90 minutes, and you can change it in the booking form. For a 14:00 flight with a 30-minute drive and the default margin, pickup is 11:00. Your pickup must fall between 07:00 and 22:00.

You may reserve up to 12 passengers. Remember children and babies are included in these.

According to the Spanish Transport laws, both babies and children are required to travel in approved retention devices, such as booster chair. We provide these and it does not incur any additional fees.

Yes, both children and babies occupy a seat, as required by Spanish Transport laws.

Each passenger may bring one standard suitcase weighing up to 23 kg, one piece of hand luggage and one smaller personal item, such as a handbag or small backpack. Declare any additional luggage when booking.

Add them as extras during booking: the price shown at that time applies. If you need to declare additional luggage after booking, contact our team at least 24 hours before pickup so we can check the vehicle’s capacity.

Yes. You can use your own child seat. The accompanying adult is responsible for installing and using it correctly.

For a group of more than 12 passengers, make a second booking or contact us so we can help coordinate. Each online booking accepts up to 12 passengers, including children and infants, who all count towards the limit. Email us at [email protected] for help coordinating your bookings.

Golf bags cost €7 each and bike boxes cost €15 each, with a maximum of 4 of each per booking. You can bring up to 4 bicycles per service. Each bicycle must be folded, protected and packed in a special bicycle transport box. Bikes in retail boxes are too large and are excluded, and we may reject an unusually large bicycle box.

Foldable wheelchairs may be transported, depending on available space in the vehicle. 89 Transfers is not a specialist disabled-transport provider and does not typically operate specially adapted vehicles. Tell us during booking in the “Leave us a note” field or email us at [email protected]. We’ll assess feasibility and clearly explain any limitations before you confirm.

Guide dogs and certified assistance dogs are always permitted and must be declared when booking. Other pets require prior confirmation and must travel in a suitable carrier or crate; acceptance depends on the vehicle and driver. Email [email protected] before booking to check whether we can accept your pet.

You can pay in cash, credit or debit card. Cash must be in €

Yes, we accept practically all debit and credit cards. You can pay in cash, credit or debit card. Cash must be in €.

Yes, cash and cards are available.

When a cancellation is eligible for a refund, we process it to the original payment method within 5 to 10 business days. This is the processing time, not a guarantee of when your bank will show the credit.

Yes. Later changes to our rates do not affect a confirmed booking. Charges may apply if you request changes, such as additional stops that were not booked or waiting time beyond the included allowance.

The price confirmed at booking is fixed, and later rate changes never affect it. The quote shows any applicable surcharge before you confirm. Possible additions are:

• A surcharge for some pickup hours or for a last-minute booking.
• Changes you request after booking, such as an additional stop not booked in advance.
• Golf bags added in the booking form: €7 each, up to 4 per booking.
• Bike boxes added in the booking form: €15 each, up to 4 per booking.
• Extra suitcases or suitcases over 23 kg, at the price shown in the booking form.
• Waiting beyond the free allowance: €60 per hour, charged proportionally, so 30 minutes costs €30. Free waiting is up to 1 hour after actual landing, extended for delays to a maximum of 2 hours after landing.
• Undeclared luggage, which may be charged before or after the journey.
• Extraordinary cleaning or damage, after we provide photos and an itemised report. You have 48 hours to dispute the charge.

The price is per vehicle, not per person, so one fixed price covers the whole private vehicle and your group. The quote depends on your route and passenger count, which determines the vehicle size. Children and infants count as passengers and each occupies a seat, so include everyone when you enter the passenger total.