Frequently Asked Questions
If your pickup is at the PMI airport, your driver will be waiting for you at the "meeting point" which is located inside of the arrivals building, between gate C and D. If you are to be picked from your hotel, the entrance of the hotel or if access to the entrance was not possible, in the vicinity of the hotel.
We recommend the reservation to 48 hours before your first transfer.
No, in order to protect the environment, all that is needed is some form of identification. In the worst case scenario, you will be asked to show the confirmation email sent to you upon your reservation.
Our usual punctuality is excellent, however, if due to unforeseen circumstances that are out of our hands there is a delay, you are required to wait for 10 minutes. If there any reason, the delay exceeds a 10-minute wait, please contact us immediately.
There will be no cancellation fee if the reservation is canceled at least 24h in advance. Beyond this, you will be charged 100% of the total sum.
You may reserve up to 12 passengers. Remember children and babies are included in these.
According to the Spanish Transport laws, both babies and children are required to travel in approved retention devices, such as booster chair. We provide these and it does not incur any additional fees.
Yes, both children and babies occupy a seat, as required by Spanish Transport laws.
You can pay in cash, credit or debit card. Cash must be in €
Yes, we accept practically all debit and credit cards. You can pay in cash, credit or debit card. Cash must be in €.
You can modify or cancel your transfer by sending us an email with your reservation number to [email protected] .
Yes, cash and cards are available.
