Frequently asked questions.

We recommend the reservation to 48 hours before your first transfer.

There will be no cancellation fee if the reservation is canceled at least 24h in advance. Beyond this, you will be charged 100% of the total sum.

You can modify or cancel your transfer by sending us an email with your reservation number to [email protected] .

Your confirmation is sent by email once your booking has been completed successfully. Check your spam or junk folder. If you cannot find it, contact our team so we can check your booking.

If your pickup is at the PMI airport, your driver will be waiting for you at the "meeting point" which is located inside of the arrivals building, between gate C and D. If you are to be picked from your hotel, the entrance of the hotel or if access to the entrance was not possible, in the vicinity of the hotel.

No, in order to protect the environment, all that is needed is some form of identification. In the worst case scenario, you will be asked to show the confirmation email sent to you upon your reservation.

Our usual punctuality is excellent, however, if due to unforeseen circumstances that are out of our hands there is a delay, you are required to wait for 10 minutes. If there any reason, the delay exceeds a 10-minute wait, please contact us immediately.

Let us know about the change and wait for our written confirmation by email, SMS or WhatsApp. A new pickup point is not agreed until the change has been confirmed.

We track flights arriving in Palma. One hour of waiting time is included from the actual landing time. If your flight is delayed, we add that delay to the included waiting time, up to a maximum of two hours after landing. Let us know about any significant changes or a change to your flight number. Beyond the included time, waiting costs €60 per hour, charged proportionally, and a new booking may be required, subject to availability.

You may reserve up to 12 passengers. Remember children and babies are included in these.

According to the Spanish Transport laws, both babies and children are required to travel in approved retention devices, such as booster chair. We provide these and it does not incur any additional fees.

Yes, both children and babies occupy a seat, as required by Spanish Transport laws.

Each passenger may bring one standard suitcase weighing up to 23 kg, one piece of hand luggage and one smaller personal item, such as a handbag or small backpack. Declare any additional luggage when booking.

Add them as extras during booking: the price shown at that time applies. If you need to declare additional luggage after booking, contact our team at least 24 hours before pickup so we can check the vehicle’s capacity.

Yes. You can use your own child seat. The accompanying adult is responsible for installing and using it correctly.

You can pay in cash, credit or debit card. Cash must be in €

Yes, we accept practically all debit and credit cards. You can pay in cash, credit or debit card. Cash must be in €.

Yes, cash and cards are available.

When a cancellation is eligible for a refund, we process it to the original payment method within 5 to 10 business days. This is the processing time, not a guarantee of when your bank will show the credit.

Yes. Later changes to our rates do not affect a confirmed booking. Charges may apply if you request changes, such as additional stops that were not booked or waiting time beyond the included allowance.