Passenger information

Why our driver asks for your ID or passport

It is not a security check on you — it is a legal document we must complete for every journey. Here is exactly what happens and why.

A legal requirement, not a company policy

89 Transfers operates under a Spanish public passenger transport licence (discretionary transport, "VD"). Spanish law requires every vehicle on a booked service to carry a completed route sheet — the hoja de ruta — that identifies the person or company that booked the journey. The name and ID/passport number of the booking holder is a mandatory field on that sheet. Without it, the service is considered undocumented and the company and driver can be fined by the Transport Inspectorate.

The legal basis

The route sheet and its contents are set out in Spanish national transport law:

  1. 1

    Ley 16/1987 (LOTT), art. 147

    Land Transport Act — control documents that carriers must keep for inspection.

  2. 2

    Real Decreto 1211/1990 (ROTT), art. 222

    Land Transport Regulation — the route sheet as a control document for passenger services.

  3. 3

    Orden FOM/1230/2013, arts. 1 y 2

    Route sheet contents: name and ID/tax number of the carrier, of the person or company who booked the service, and of the driver; origin, destination and date; vehicle registration. Sheets must be kept for one year and made available to the Transport Inspectorate.

What you can show

Any official identity document works: passport, national ID card or, for EU/EEA citizens, a residence or citizen card. Only the booking holder needs to show it — not every passenger. The driver takes a quick photo of it with our route-sheet app and hands it straight back.

What we do with your data

  • A photo, but only two fields kept

    The photo is used solely to read your name and document number automatically. We do not keep the photo — only those two fields go on the route sheet.

  • Electronic route sheet

    The driver uses our route-sheet app (Vectum), which generates the electronic route sheet permitted by law. Data travels encrypted and is stored on servers in the EU (Google Cloud, Frankfurt).

  • Kept for the legal period, then deleted

    We keep route sheets for the legally required retention period (5 years) and then delete them.

  • Who can see it

    Only 89 Transfers and, on request, the Spanish Transport Inspectorate. We never share it with other companies or use it for marketing.

  • Legal basis under GDPR

    Compliance with a legal obligation (Art. 6.1(c) GDPR). Because it is a legal requirement, we cannot provide the service without it.

Your rights

You can ask us to confirm what data we hold about you, correct it, or ask any question about this process. Write to [email protected]. Data controller: 89 Transfers, Mallorca (Spain).

Thank you for helping us keep every journey compliant. Enjoy your trip!

Last updated: August 2026