5. Cancellation Policy and Payment

5.1. Free Cancellation Period: Cancellations made more than 24 hours before the scheduled pickup time are free of charge.

5.2. Late Cancellation Charges: Cancellations made within 24 hours of the scheduled pickup time will incur a 100% charge of the total booking price.

5.3. How to Cancel: Cancellations must be made by email to info@89transfers.com, clearly referencing the booking ID and name of the person who made the booking.

5.4. Refunds: For eligible cancellations, refunds will be processed to the original payment method within 5-10 business days.

5.5. Airport Pickups and Flight Delays:

We allow up to 1 hour of waiting time after the actual landing time for luggage collection.
If a flight is delayed, the waiting time will be extended accordingly, up to a maximum of 2 hours from the actual landing time. For example:a) If the flight lands on time, the waiting period is 1 hour from the actual landing time.b) If the flight is delayed by 40 minutes, the waiting period will be extended to 1 hour and 40 minutes from the actual landing time.c) If the flight is delayed by 1 hour or more, the maximum waiting period will be 2 hours from the actual landing time.
The extended waiting time due to flight delays cannot be combined with the standard waiting time.
Passengers are responsible for informing us of any flight delays as soon as possible to ensure proper adjustment of the pickup time.
For delays exceeding 2 hours from the scheduled landing time, additional charges may apply or a rebooking may be necessary, subject to driver availability.

5.6. Airline Flight Cancellations:

5.6.1 If the airline cancels your flight and 89transfers is notified more than 24 hours in advance by email, phone, or chat, the reservation can be cancelled or modified at no cost.

5.6.2 If the airline cancels your flight with less than 24 hours' notice, the reservation will not be eligible for a refund. Passengers may claim compensation from their airline, which varies between €250 and €600, depending on the flight distance. These amounts may be reduced by 50% if the airline offers alternative transport and meets certain requirements regarding the arrival time at the final destination.

5.7. Late Cancellations for "Pay Later" Bookings:

For bookings made with the "Pay Later" option, cancellations made within 24 hours of the scheduled pickup time will still incur the full charge for the service.
In such cases, the user is obligated to pay the full amount of the booking, despite not using the service.
Failure to pay for late cancellations of "Pay Later" bookings may result in the following actions:a) The outstanding amount will be due immediately and subject to our debt collection process.b) 89transfers reserves the right to report non-payment to relevant credit agencies.c) The incident may be reported to local authorities, including airport security and police.d) 89transfers maintains cooperative relationships with airport authorities to assist in identifying individuals who fail to honor their payment obligations.

5.8. Special Circumstances: For bookings made during major events, holidays, or peak seasons, special cancellation policies may apply and will be clearly communicated at the time of booking.

5.9. Cancellations by 89transfers:

5.9.1. We strive to maintain all bookings and minimize disruptions. We have strong relationships with major providers and partners collaborating in our services to ensure

5.9.2. In rare or unforeseen circumstances where we must cancel the service:

We will notify you as soon as possible via email and/or phone.
Any amount paid will be refunded in full within 5-10 business days.
We will make every effort to provide alternative arrangements where possible, including booking with a partner service at no additional cost to you.

5.10. Failure to Locate the Driver:

5.10.1. If you cannot find the driver at the designated meeting point or pickup location:

You must allow a 10-minute grace period from the scheduled pickup time.
After this 10-minute period, you must contact us immediately via phone, WhatsApp, or email using the contact information provided in your booking confirmation.

5.10.2. If we are unable to establish contact within 30 minutes of the scheduled pickup time and it is determined to be due to your fault:

No refund will be issued if you have already paid for the service.
If you haven't paid, you will still be required to pay the full service amount.

5.10.3. To verify our presence at the agreed time and place:

We will use GPS positioning and timestamps.
Our driver will document their arrival and waiting time with photos or video if necessary.
If we cannot establish contact through phone, WhatsApp, or email within 30 minutes of the scheduled pickup time, we will consider it an omission on your part to facilitate the meeting.
In such cases, we cannot be held responsible for the failure to provide the service.

5.10.4. In case of any disputes, we will thoroughly investigate the situation, considering all available evidence before making a final decision.

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